Refund & Cancellation Policy

1. The subscription

Drawl costs $15 per month. It is billed monthly in advance and renews automatically until you cancel. Payments are handled by Dodo Payments, our Merchant of Record.

2. How to cancel

Use the customer portal link in your Dodo Payments receipt email. Or email support@drawl.fyi from the email you purchased with and we will cancel it for you.

3. When cancellation takes effect

Your access continues until the end of the period you’ve already paid for. After that, no further charges are made.

4. 14-day refund on your first payment

If you ask within 14 days of your first subscription payment, we will refund it in full. No reason needed.

5. No partial refunds after that

After the first 14 days, we don’t refund partial periods. Cancel any time and keep access until the end of the period you paid for.

6. Exceptions we always refund

• billing errors, such as a duplicate charge or a charge after you cancelled;
• anything we are required to refund by law.

7. How to request a refund

Use the customer portal link in your Dodo Payments receipt email, or email support@drawl.fyi with the email you purchased with and your order or invoice ID.

8. Processing time

Refunds go back to your original payment method through Dodo Payments. Timing depends on your bank, and is typically 5–10 business days.

9. Chargebacks

Please contact us before you file a chargeback. We can usually fix the problem faster, and a chargeback can delay your refund.

10. Contact

Questions about cancellation or refunds: support@drawl.fyi.